Shipping Insurance

FREE SHIPPING on orders of U$249+ to the US contiguous states + DC (Excludes large format tiles such as but not limited to 12'' x 24'', 24'' x 24'', 36'' x 36'', 40'' x 40'')

FREE SHIPPING when you order 5+ Sample Swatches to the US 48 contiguous states. Orders of fewer than 5 samples have a $3.95 Flat Rate. Sample Orders going to HI, AK, VI has a Flat Rate of $15.

SHIPPING TRANSIT TIME: 1 to 7 Business days depending on your location. To check the transit time to your location, click here

30-DAY HASSLE FREE RETURNS:

You can find our complete return/refund policy here. Still, in a nutshell, you may return any new, unused item within 30 days of receiving your order for a refund. No questions asked!

• We will handle the return pick-up and provide you with prepaid return shipping labels. However, the customer is responsible for all return shipping charges, which we will deduct from the refund.
• We will inform you of the shipping cost before processing your return. You can decide whether to ship your return using our carrier-negotiated rate or on your own.
• We will deduct a maximum restocking fee of up to 10% from your refund. Still, we can waive the fee if you purchase substitute products of equal or greater value.
• All sample orders, including swatches and single whole sheets, are considered final sales and non-refundable.
• We do not accept returned products with missing parts or broken pieces.

Email: support@mineraltiles.com

Call or text us at: (407) 544-5244

• Mon-Fri: 9:00 AM - 5:00 PM EST
• Sat-Sun: Closed
• Holidays: Limited Phone Support

Also, check our FAQ for information about trim/edging pieces, installation, cleaning, grouting and more. All in plain english so you don't miss anything!

• Your payment information is processed securely.
• Our customers' privacy is of the utmost importance to us. We do not sell customer's information.
• All submitted personal and payment information are encrypted for your security.