How to Order Samples in 1-2-3 Easy Steps
- YOU will receive the samples in 2-5 business days.
- YOU will get a U$25 COUPON to use towards your final order
WHY SHOULD I ORDER A SAMPLE?
Because shade variation is inherent in all fired products such as glass and ceramic tiles, we highly recommend our customers ordering samples before a major purchase if they haven't seen the product yet.
The purpose of our sample program is to make sure our customers will receive what they want.
HOW BIG IS A SAMPLE SWATCH?
It depends on the tile. Usually it varies from 3'' x 3'' to 4'' x 12''. The idea is that a sample must show all colors, finishes, and sizes of a given product. Items that are made of a solid color such as a blue mosaic tile 1'' x 1'', a swatch size of 3'' x 3'' should be enough to represent it. Some items such as an interlocking mosaic tile that mixes glass, stone, and has multiple colors, its sample swatch will be bigger, such as a 3'' x 12''.
HOW MANY SAMPLES CAN I ORDER?
You can order as many items as you want, however there is a limit to 2 samples per item. If you need more than two samples of a given item, please contact us at firstname.lastname@example.org.
Bear in mind that orders of 6+ samples may take longer to prepare and ship.
HOW MUCH DOES A SAMPLE SWATCH COST?
Sample swatches cost U$2.95 each for most products. Order 5+ samples -> Get FREE SHIPPING (US 48 Contiguous States), and U$10 (AK, HI, VI, PR)
Some products such as large format glass tiles don't have samples available.
HOW MUCH IS SHIPPING?
Up to 4 Sample Swatches - U$3.95 per order (not per item) to the US 48 Contiguous States.
5+ Sample Swatches - FREE SHIPPING to the US 48 Contiguous States.
Shipping to HI, AK, VI, PR - U$10 Flat Rate per order (not per item).
We are here to help so if you have any question, please call us at (407) 544-5244
* The $25 coupon is only valid for sample orders that are shipped. One-time use per customer. Valid for orders of $150 or more. It cannot be combined with other coupon or promotions.