FREE SHIPPING on orders of U$149 and up to the US contiguous states + DC (Excludes large format porcelain and natural stone tiles)
U$4.95 FLAT-RATE on Sample Orders to the US 50 states (Includes Hawaii and Alaska). Regardless if you order one or ten sample swatches, you will pay only U$4.95 in shipping for the entire order.
We can ship to virtually any address in the United States, including Alaska, Hawaii, Puerto Rico, and US Virgin Islands. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Please note we cannot ship to P.O. Boxes or Military APOs;
Check our Tile Export Service for shipping large orders outside the United States;
Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. All weights will be rounded up to the next full pound;
* Shipping cost displayed on the website does not include destination's taxes and duties;
Mineral Tiles is not responsible for delays that may occur if the shipping address is incomplete or incorrect; please review your order summary sent via email at the time you placed your order and notify us in case anything is not correct.
Mineral Tiles is not responsible for delays that are a result of the carries' operation. We will work hard with the carrier to make your order arrive as soon as possible.
When this option is selected, Mineral Tiles reserves the right to ship an order via any carrier such as but not limited to UPS, FEDEX, USPS, and DHL. Large orders that require shipping via common carrier only do not qualify for free shipping.
Orders of U$149 and up of the same item or multiple items from the same origin (warehouse) are eligible for FREE SHIPPING to the 48 US Continental States. Excludes products with special delivery requirements such as lift gate. Some products require a minimum quantity to qualify for free shipping.
Mineral Tiles reserves the right to ship a "qualified free shipping" order via any carrier such as but not limited to UPS, FEDEX, USPS, and DHL. Large orders that require shipping via common carrier only qualify for curbside delivery. Lift Gate service is available for additional fee.
We do not offer expedite shipping, only ground.
Orders are only shipped from Monday through Friday.
Mineral Tiles will not be accountable for shade variation between two different orders. We promise to ship the same shade/dye-lot per order. Customers must let us know if ordering the same material to match a previous order. Tiles are subject to shade variation, and we might no longer have the same dye lot of the last order.
All ship to addresses will need to be verified before shipping. In case an address is not correct we will need to contact the customer via email and confirm the information. This might delay the shipping process since we will need to wait until the customer responds. Communication via telephone is welcome, however we will need the updates to be done via email.
Claims of Defective or Missing Items
We highly recommend inspecting your order as soon as it arrives and advise us of any problem so we have enough time to correct any problems.
Claims of missing items or defective products will not be accepted after 30 days of receiving an order.