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FREE SHIPPING ON U.S. ORDERS OVER $150*

Shipping Policy

1. SHIPPING
We can ship to virtually any address in the United States, including Alaska, Hawaii, Puerto Rico, US Virgin Islands, and Canada. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Please note we cannot ship to P.O. Boxes or Military APOs; 

Check our Tile Export Service for shipping large orders outside the United States;

Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. All weights will be rounded up to the next full pound;

* Shipping cost displayed on the website does not include destination's taxes and duties;

Mineral Tiles is not responsible for delays that may occur if the shipping address is incomplete or incorrect;

Mineral Tiles is not responsible for delays that are a result of the carries' operation. We will work hard with the carrier to make your order arrives as soon as possible.

1.1 Standard Shipping
When this option is selected, Mineral Tiles reserves the right to ship an order via any carrier such as but not limited to UPS, FEDEX, USPS, and DHL. Large orders that require shipping via common carrier only do not qualify for free shipping.

1.2 Free Shipping
Orders of U$150 and up of the same item or multiple items from the same origin (warehouse) are eligible for FREE SHIPPING to the 48 US Continental States. Excludes products with special delivery requirements such as lift gate. Some products require a minimum quantity to qualify for free shipping.

Mineral Tiles reserves the right to ship a "qualified free shipping" order via any carrier such as but not limited to UPS, FEDEX, USPS, and DHL. Large orders that require shipping via common carrier only qualify for curbside delivery. Lift Gate service is available for additional fee.

1.3 Cut-off Time

Orders are only shipped from Monday through Friday. Cut-off time for all orders regular or expedited is 11:00 AM EST. Special request over the phone 305-328-9247 is required for Saturday delivery. 

1.4 Address Validation 

All ship to addresses will need to be verified before shipping. In case an address is not correct we will need to contact the customer via email and confirm the information. This might delay the shipping process since we will need to wait until the customer responds. Communication via telephone is welcome, however we will need the updates to be done via email.