Requesting to return an order at Mineral Tiles is easy, and it takes no more than a couple of minutes. Just follow the steps presented in the screenshots below and you will receive a Return Authorization Number within 2 business days of submitting your request.

STEP 1

Click on "My Account". If you are already logged in, go to STEP 3

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STEP 2

Log in to your account by using the email you've provided when you placed your order. Even if you did not intend to create an account, the system automatically created one for you in order to track your orders and returns. 
If you do not know or remember your password, just click on "Forgot Password".

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STEP 3

Select the order in which you want to request a return from the Order's tab on the left side.

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STEP 4

Click on "Request Return".

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STEP 5

Enter the quantity you wish to return, select the "Return Reason", "Return Action", and add a few words explaining the reason for your return on the "Comments". All fields are mandatory. Then just click on SUBMIT "RETURN REQUEST".

 

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