How to return an order?

BEFORE YOU START

  • Count the number of packages you are returning
  • Verify the number of pieces inside of each package
  • You will need to create and print one return label per package
  • If you are returning multiple packages, do not select a Return Qty greater than what fits in a single package
  • Repack the tiles making sure they are secure and not loose inside of the shipping box. Add enough cushion (either bubble wrap or styrofoam) to avoid damage during transit.


STEP 1

  • Go to our Return Portal
  • Enter your Order # (same as order ID from the order confirmation you received via email)
  • Enter the Zip Code in which the order was shipped to
  • Click on Look up order


STEP 2

  • Select the Return Qty
  • Select the Return Reason


STEP 3

  • Print the label
  • Repeat the process if you are returning multiple packages
  • Stick the return labels on their respective packages
  • Drop them off at a nearby UPS Store
  • We will process your return and issue you a refund within 72 hours of receiving the packages